Reference

Terms That Govern Your m1111 Account

These terms set out what you agree to when you open and use an m1111 account, including how your wallet, deposits, and withdrawals are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region conditionsSubject to local lawUpdates notified via account
m1111 Terms That Govern Your m1111 Account
HOW WE OPERATE

How We Apply and Enforce These Terms

These terms are not just a legal formality — they shape how your account actually works day to day. From the moment a bKash or Nagad deposit hits your wallet to the point a withdrawal is verified and sent, each step follows a defined process set out in this policy. We keep records of account activity in line with our data retention commitments, and we do not share your wallet details with third parties outside what is needed to process your transaction. If your account is flagged for a terms review, we will contact you through your registered details before any action is taken.

Wallet Security

Your bKash, Nagad, or Rocket details are used only to process transactions you initiate. We do not store full wallet credentials after a session ends.

Account Retention

We retain your account data for as long as your account remains active and for a period after closure, as required by the conditions under which we operate.

Terms Review Process

If a terms breach is suspected, we contact you before restricting your account. You have a window to respond and provide any relevant transaction or identity details.

Change Notification

Any update to these terms is communicated through your account notification panel. You will not be bound by changes you were not informed of through that channel.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you believe something in your account does not match what is written here, contact our support team directly. We handle term-related queries through live chat, email, and your registered account message thread. Availability may vary by region and local conditions.

Live Chat Open the chat icon from any page in your account. A support agent will respond and can walk you through any clause or account condition you have questions about.
Email Support Write to our support address linked in your account dashboard. Describe the specific term or transaction in question so we can respond with the right context.
Account Message Thread Log into your m1111 account and use the in-platform message thread to raise a terms or wallet query — responses are tracked and kept in your account history.

Common Questions About These Terms

These answers cover what we get asked most about how these terms work in practice — from account eligibility to wallet conditions and how updates are handled.

These terms apply to every person who opens an m1111 account. Eligibility depends on your local law and the regions we currently support — access is not available in all areas.

Yes. Each mobile wallet service has its own terms that run alongside ours. When you deposit or withdraw via bKash, Nagad, or Rocket, both sets of conditions apply to that transaction.

We notify you through your account notification panel. If you continue using the platform after an update goes live, that counts as your acceptance of the revised terms.

We aim to contact you through your registered details before restricting any account. Restrictions are only applied after an internal review, and you have an opportunity to respond.

Send a request through the in-platform message thread or by email to our support address. We will confirm receipt and respond within the timeframe set out in our data retention policy.

Where local law in your region conflicts with any clause here, the locally applicable rule takes precedence. We recommend checking your eligibility before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.