What We Collect and Why We Hold It
We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier — never your full mobile banking PIN. Device identifiers and session logs are collected
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automatically so we can keep your account secure and detect unusual access patterns. We do not sell your personal data to third parties. Data shared with payment processors is limited to what they need to complete your transaction. We retain account data for as long as
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your account is active and for a period afterwards as required under applicable rules in your region. If your account is closed, you may request deletion of personal data we are not legally required to keep. Availability of our services depends on local law and eligible
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regions. If you are in Bangladesh and have questions about how your Nagad or Rocket transaction data is handled, contact our support team directly — details are in the section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.